Countryside Column for 10 October
Hedge
cutting cuts all communication
Regular readers of this column know I am ever calm in the face of
adversity. Seldom do I sound off over
life’s little irritations. Equanimity is my watchword. But this really is just too much to bear.
Deep in the country we struggle to achieve a level of communications
that townsfolk take for granted. There
is, for instance, effectively no mobile signal where I live. On any network. So I have a thing called a
Femtocell. This routes my mobile phone
through my Broadband and provides a reasonable level of service as long as you
are in the same room as the device. And as long as you have working Broadband.
I am about a mile and a half from the telephone exchange. Old copper phone cables carry my Broadband
down the lane on telegraph poles. When
it works it’s vaguely OK. But it often doesn’t work and it takes an inordinate
time to fix.
Take last week when a farmer sliced through the phone cable with a
hedge cutter – taking out the service to all in the valley. Suddenly I have no phone, no internet, and
virtually no mobile coverage. Eventually I find a spot in the garden where I
can call the service provider. Sorry, says the recorded message, there’s a
fault at the exchange. Our engineers
should have it restored within 96 hours. But that’s possibly four days
incommunicado!
Two days pass. Still no
service. But an engineer’s van appears up the road. The nice man explains the
problems of having to rejoin a hundred tiny severed cables. But, ominously, says there’s no jobsheet for
my address so the service wont be restored even when the cable’s reconnected. I
have to report the fault. But I can’t report the fault as I have no phone and
no mobile service. I can use a public
phonebox. A What?! Oh, yes, one of those
red things we used to have in the village.
Eventually I find a spot in the garden where the mobile works for
long enough to complete the 20 minute wait (at 14p a minute) to get through to
report the fault. The nice lady with the
Indian accent tells me it could take another 96 hours for the phone-line to be
fixed!!! And in the meantime I might
experience some reduction in my broadband speed. “Reduction,” I scream down the iPhone: “What
*±@£$%^&* broadband?!!”